After reading the 10000 bad review as the operation of carding and ntrospection
online products, I believe the best way to feed back information is to look at the comments on the internet.
for the loss of the user needs to consider the recall of research, the research methods including questionnaire survey, interviews and so on; and for online products, I believe that the information feedback channel the best user online comments.
then I expect to see those in the app store when users say in the end are poor in what was said: I chose the software store recommended popular APP, ignore those possible single brush praise, went straight to the poor column.
APP read hundreds of thousands of poor, to exclude those full of hostility "trash" and "no reason, is to uninstall" speech, my impression is that most users write bad but is most likely to be recalled, because they were in serious and platform communication, they need to platform, and there is a clear expectation on the platform.
Ten categories of
I sort out and summarize these reviews roughly and divide them into 10 categories:
NO.1 function defect problem
this is one of the most frequently occurring problems in the worst reviews of all products, such as
load too slow or load failed.
cannot login to
cannot be used in
offline function is out of order
login verification is too complicated
needs to log in to
after each operation
appears flash back
appears automatically start
appears, the downloaded content disappears,
appears a core function failure
and so on.
NO.2 function deletion problem
There are three general cases of
PC end product transformation to do mobile terminal, PC side, some features, mobile end, lack of users are not accustomed to;
competitors have some features, but the product has been unloaded
user himself expects the basic functionality that the product should have, but not after the actual product is launched.
The problem of the value of the
NO.3 product itself
this question is one of many products